Refund Policy
Refund Policy – Calteck
Last updated: September 9, 2025
At Calteck, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.
🔄 Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be in new condition, unused, and in its original packaging
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Include all accessories, manuals, and parts (if applicable)
⚠️ Items marked as final sale, custom-made, or personalized may not be eligible for return unless defective.
💰 Refunds
Once we receive and inspect your return, we will notify you by email about the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 7–10 business days
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If rejected, we may return the item to you (at your expense)
🔁 Exchanges
We only replace items if they are defective or damaged.
To request an exchange for the same item, please email us at:
📧 calteckstore@gmail.com
🚚 Return Shipping
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Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
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If the item was shipped with free shipping, the original shipping cost may be deducted from the refund.
❌ Non-Returnable Items
The following items are not eligible for return or refund:
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Gift cards
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Downloadable or digital products
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Final sale or clearance items
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Used items or items damaged due to misuse
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Custom or personalized products
🛠️ Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. Include:
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Your order number
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A brief description of the issue
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Photos of the product and packaging
📬 How to Request a Return
To initiate a return or refund:
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Email us at calteckstore@gmail.com with the following:
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Order number
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Your full name
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Reason for the return
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Photos (if applicable)
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Wait for confirmation and instructions on where to send the item.
❓ Questions?
If you have any questions about this Refund Policy, feel free to contact us:
